Service Manager / Sr. Service Manager - Canon Service Center (Job code: JB00050092)

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Posted on - 09/05/2019

  • Key Skills:
    service industry experience, preferably with world class printing domain / Solution companies
  • Functional Area:
    Service Engineers, Site Technical Personnel
    Functional Specialization:
  • Qualification:
    BE / B.Tech, Diploma, MBA / PGDBM
    Qualification Specialization:
  • Location:
    Oman, Muscat
  • Experience:
    15 - 20 yrs.
  • Yearly Salary:


Job Title:

Service Manager / Sr. Service Manager - Canon Service Center

Essential requirements (Qualification/Skill/Experience/Expertise):

Qualified Engineering Degree full time BE or B. Tech in the relevant field is preferred or 3 year technical Diploma in Electronics /Telecommunications/Mechanical. MBA will be an added advantage as a senior business manager.A minimum of 20 years of service industry experience, preferably with world class printing domain / Solution companies.Should have at least 5 years of service center management experience at regional or national level in the Printing Services/Customer support domain.Should have a minimum of 10 years of hands on working experience on printers/copier and accessories managing multiple complex and large value FSMA, SSMA and leased equipment’s through a team of qualified service engineers.Selection and recruitment of qualified service technicians. Should evaluate the service engineers and ensure they are well trained and possess the skill set required.Should possess strong technical skills in printer domain technologies and relevant Print Management applications. Must be capable of conducting and cascading Technical and professional trainings required time to time especially on the new models of equipment’s and technologies. Recognized certifications, Training from reputed organizations in both technical and soft skills (communication, Problem solving Techniques etc.) is desirable.Extremely high level of integrityShould have a flair for timely response and customer satisfaction at all times inculcating the same at all times with the service team. Practical Experience in Team Building, Team management, Career Development, Training and Leadership of ‘Self -managed Work groups’ ultimately leading to Team motivation.System oriented approach and experience in automating all the processes in the ERP system. Good level of expertise in Data Analysis and Report generation from ERP and CRM tools is essential.Cost Control activities, Design and Implementation of cost saving activities with Time bound achievements.Direct or Supervisory experience in Inventory Management and forecasting of spare part and consumables ensuring availability of optimal spare parts at all times.Extensive knowledge in Service contract types, Customization of contracts based on market/customer demands.Experience in Costing and Pricing models of Service offerings like FSMA, AMC and SSMA and other solutions.Knowledge of MPS customer support and review systems.Commercial skill set to ensure consistent business development and to sell/win service contracts. Ability to negotiate the price as well as other terms and conditions of the contract to ensure mutual objectives are met.Ability to interact and negotiate, and handle technical and other issues in close coordination with Principle Company, Translate Principle company objectives and standards in to local work practices.Experience in preparation of Annual budgets for department and strategically deriving actionable tasks to meet and exceed the set budgets.Work experience with Canon product range and Canon product knowledge is a must.Natural Flair for Customer relations and firm belief in Service Excellence through Customer Satisfaction.Knowledge of International Quality (ISO) standards, application and adherence..Valid Oman /ME driving license, Arabic language knowledge are added advantages.

Nationality: Indian
Email id:

company profile :ASMACS

ASMACS’ global network and the infrastructure facilities spread across the Indian Sub-continent and Arabian Gulf Region play a dominant role in the growth of ASMACS Group business.

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