Training Manager - AM (Job code: JB00043005)

8 more candidate(s) also applied for this job.

Posted on - 11/01/2017

 
  • Key Skills:
    Candidate should have Graduate/PG,Job experience in Relevant industry.
    Industry:
    Retailing, Telecom
  • Functional Area:
    Customer Service / Telecalling / Backend, Teaching / Education
    Functional Specialization:
    NA
  • Qualification:
    Any Graduation
    Qualification Specialization:
    NA
  • Location:
    Mumbai
  • Experience:
    5 - 10 yrs.
  • Yearly Salary:
    Negotiable
 

JOB DESCRIPTION :

Job Title:

Job Title:  Training Manager - AM


Qualification:  Graduate/PG

Certification/Training in Adult Learning preferred

ASTD/ISPI certified professionals strong preferred

Please mention minimum grade/percentage, if over and above organizational guidelines, as well as names of institutes, if applicable)


Experience :   Must Have 5+ years.

Job Description:

Reporting to : Lead – Customer Service Training Operations

Job Mandate:

Enable smooth and high-impact operations to achieve CSD Training objectives.

Key Responsibilities :

  • NHQ-enabled CS Training & Development Projects:

Lead and execute strategic functional projects to enable a high-impact customer service organization.

 

  • NHQ-enabled CS Training & Development Operations:

Manage and deliver centralized learning/training processes to support geographies and contact centres.

 

  • CS Training Team Development:

Lead and execute internal team development and engagement initiatives.

 

  • Learning/Training Delivery:

Work with CSD Training Partners to enable learning/training delivery across digital and offline channels through direct facilitation and/or enabling partner training teams.

  • training delivery/facilitation across varied topics
  • executing strategic training projects
  • manage centralized training processes
  • developing trainers

 

Knowledge & Skills

Training Need Identification & Evaluation

Adult Learning Principles and Practices

Learning/Training Facilitation Skills

Project Management

Coaching Skills

Stakeholder Engagement

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