Software Specialist (Job code: JB00050757)

8 more candidate(s) also applied for this job.

Posted on - 24/07/2019

 
  • Key Skills:
    Candidate should have experience 0 to 1 years of exp in relevant industry
    Industry:
    IT-Software
  • Functional Area:
    IT / Telecom - Software
    Functional Specialization:
    NA
  • Qualification:
    BE / B.Tech
    Qualification Specialization:
    IT
  • Location:
    Mumbai
  • Experience:
    0 - 1 yrs.
  • Yearly Salary:
    Negotiable
 

JOB DESCRIPTION :

Job Title:
job Profile:
The role of a Software Specialist is to communicate with customers (internal and external) to understand the technical issues, analyse and troubleshoot issues to get resolutions within the set timelines.He/she is also expected to document the resolution steps in the CRM.
Knowledge quotient:
  • Be updated with process and product knowledge
  • Understand client’s infrastructure
Be updated with compliance processes and protocol 
Communication
  • Understandclient grievances and understand the root cause of the issue created
  • Maintain internal communication to keep them updated ab
  • Troubleshooting
    out the status of resolution through calls and emails
Maintain highest level of customer satisfaction through service as well as technical resolution
Troubleshooting
  • Bifurcate issues into front end or backend technical issues
  • Identify and report potential P1 cases in timely manner to the Lead/Mentor
  • Provide correct and timely resolution to issues
  • Follow all security and compliance protocol set by the organization and highlight discrepancies in a timely
Manner
Documentation
  • Document the first communication with the customer on the internal portal
  • Document timely updates about the status of the resolutionon the internal portal

Working Relationships:

·         Team leads

·         Mentors and peers

·         Customers

Internal support teams in the organization
Knowledge

  • Basic – MySQL, MSSQL
  • Networking
Additional – Tomcat and Java
Skills
  • Communication (verbal and written)
  • Time management
  • Assertiveness
  • Handle pressure
Analytical skills
Attributes
  • Ownership and accountability
  • Passion
  • Integrity
  • Team work



  • Basic – MySQL, MSSQL
  • Networking
Additional – Tomcat and Java
  • Basic – MySQL, MSSQL
  • Networking
Additional – Tomcat and Java


  • Understandclient grievances and understand the root cause of the issue created
  • Maintain internal communication to keep them updated about the status of resolution through calls and emails
Maintain highest level of customer satisfaction through service as well as technical resolution

company profile :eClinicalWorks India Pvt Ltd

eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers, serving them in six different time zones-from Hawaiian to Eastern. The company has had no debt since inception and has been profitable every quarter since 2000. Remaining a private company with no outside investors means that eClinicalWorks is focused solely on customers and not distracted by Wall Street or venture capitalists.

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