Account Manager Revenue Cycle (Job code: JB00050759)

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Posted on - 24/07/2019

 
  • Key Skills:
    Candidate should have experience 0 to 1 years of exp in relevant industry.
    Industry:
    IT-Software
  • Functional Area:
    Accounting / Tax / Audit
    Functional Specialization:
    Accounts Manager
  • Qualification:
    B.Com
    Qualification Specialization:
    Commerce Pass
  • Location:
    Mumbai
  • Experience:
    0 - 1 yrs.
  • Yearly Salary:
    Negotiable
 

JOB DESCRIPTION :

Job Title:
Job Profile:
The role ofaAccount Manager Revenue Cycle is to act as a focal point of contact after the client goes live. He/She is to manage customer relationships, expectations and customer business. He/She will also be responsible forassessment, risk, financial analysis and customer satisfaction.
Knowledge quotient
  • Be updated about the new features and enhancements within the product
Be updated with product, process and technical knowledge
Customer interaction
  • Communicate with assigned clients to assess their comfort with the eClinicalWorks EHR, understand their business operations, and help them reach their goals through our “Know Your Client” initiative
  • Conduct strategic calls with customers on a regular basis
Document the key points of the conversation in the internal portal, maintain security and compliance measures 
Risk and financial analysis
  • Identify any potential risks that could affect the customer’s day to day operations – on a case, project or trends
  • Report and create a root cause analysis report for the identified risk to the supervisors
  • Create a preventive plan of action for the identified financial risk and communicate it to the stakeholders and customers
Document the key points in the internal portal, maintaining security and compliance measures
Customer satisfaction
  • Cultivate lasting relationships with clients, seeking ways to increase customer satisfaction
  • Liaise with internal teams to get resolutions to customer queries or cases on a timely manner
Review customer feedback and create an improvement plan for any constructive feedback  
Working Relationships:
  • Team Leads
  • Mentorsand peers
  • All teams within RCM
  • SAM
Project Management
Knowledge 
  • Industry knowledge of Revenue Cycle Management preferred
  • Domain specific knowledge in RCM preferred
Skills
  • Communication
  • Multitasking
  • Effective collaboration
  • Handle pressure
  • Conflict resolution
  • Assertiveness
Analytical and problem-solving skills

Attributes

  • Ownership and accountability
  • Passion
  • Team work
Integrity 

  • Industry knowledge of Revenue Cycle Management preferred
  • Domain specific knowledge in RCM preferred

Customer interaction
Knowledge quotient

company profile :eClinicalWorks India Pvt Ltd

eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers, serving them in six different time zones-from Hawaiian to Eastern. The company has had no debt since inception and has been profitable every quarter since 2000. Remaining a private company with no outside investors means that eClinicalWorks is focused solely on customers and not distracted by Wall Street or venture capitalists.

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