NOC Engineer (Job code: JB00050761)

6 more candidate(s) also applied for this job.

Posted on - 24/07/2019

 
  • Key Skills:
    Candidate should have experience 0 to 1years of exp in relevant industry.
    Industry:
    IT-Software
  • Functional Area:
    IT-Networking
    Functional Specialization:
    NA
  • Qualification:
    BE / B.Tech
    Qualification Specialization:
    IT
  • Location:
    Mumbai
  • Experience:
    0 - 1 yrs.
  • Yearly Salary:
    Negotiable
 

JOB DESCRIPTION :

Job Title:
Job Profile
The role of a NOC engineer is to monitor various systems, provide email communication from IT, and coordinate outage resolution, with Level 1 troubleshooting across from Application to Network to Systems and provide necessary requested access via the internal portal.
Performance and alerts monitoring
  • Monitor performance of services and network
  • Identify an alert whether, visual or auditory
  • Record the identification of alert on the internal portal or tool
  • Verify alerts as “false-positive”
  • Troubleshoot and resolve genuine alerts within the defined timelines
Coordinate for outage resolution with appropriate departments
Case management
    • Work on scheduled internal or external tasks
    Document steps in the internal portal
    Internal request management
    • Monitor and assist in addressing the internal requests created on the internal portal, internal tools and emails to address them on priority
    Communicatethrough emails or calls to assist other departments
    Knowledge quotient
  • Be updated about the new features and enhancements within the product
  • Be updated with product, process and technical knowledge
    Working Relationships:
  • Customers
  • All departments mainly with Support, Implementation/Interface etc.
  • Team Leads
  • Mentors and peers
DCOPS, Server, Network and Storage teams
Knowledge
  • Basics of cloud
  • Basics of Windows and Linux
  • Solarwinds
  • Nagios
  • Dynatrace
Thousandeyes
Skills
  • Communication (verbal and written)
  • Logical and analytical skills
  • Attention to detail
Documentation
Attributes

  • Ownership and accountability
  • Passion
  • Integrity
Team work

company profile :eClinicalWorks India Pvt Ltd

eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers, serving them in six different time zones-from Hawaiian to Eastern. The company has had no debt since inception and has been profitable every quarter since 2000. Remaining a private company with no outside investors means that eClinicalWorks is focused solely on customers and not distracted by Wall Street or venture capitalists.

attach documents :

Please apply to attach document.

DISQUS

comments powered by Disqus

 

YOU MAY ALSO LIKE