Strategic Account Manager (Job code: JB00050762)

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Posted on - 24/07/2019

 
  • Key Skills:
    Candidate should have experience 0 to 1 years of exp in relevant industry.
    Industry:
    IT-Software
  • Functional Area:
    Accounting / Tax / Audit
    Functional Specialization:
    Accounts Manager
  • Qualification:
    B.Com
    Qualification Specialization:
    Commerce Pass
  • Location:
    Mumbai
  • Experience:
    0 - 1 yrs.
  • Yearly Salary:
    Negotiable
 

JOB DESCRIPTION :

Job Title:
Job Profile:
The role of a Strategic Account Manager is to act as the focal point of contact for the client. He will be responsible to monitor, manage workload, mitigate potential risks and retain the client.  
Knowledge quotient
  • Be updated about the new features and enhancements within the product
Be updated with product, process and technical knowledge
Task Management
  • Be on kick-off calls (initiation calls) to educate the client
  • Make sure there is smooth transition from implementation to go-live
  • Attend to clients on priority in the initial phase of go-live
  • Keeping track of cases created by their assigned clients and regularly documenting updates in the interaction module 
  • Arrange for training sessions for the clients in case of knowledge discrepancy
Understand client’s workflow and recommend necessary solutions
Mitigate risks
  • Conduct weekly or periodic calls to understand the health of the account
  • Involve appropriate teams or stakeholders in case of escalation or risk identification
Recommend appropriate solutions by anticipating probable risks
Client interaction
  • Conduct  PSR surveys and follow up on client satisfaction
Work on client retention
Working Relationships:

  • All teams across the sites
  • Installs
  • Support
  • Project management
  • Product management
  • Interface – implementation and support
  • Data migration
  • Development
  • RM
  • QA
  • SaaS
  • Accounts
  • Sales
  • Team Leads
Mentors and peers
Knowledge 
Process and Productknowledge
Skills

  • Communication (Verbal as well as written)
  • Assertiveness
  • Customer service – rapport building, convincing and negotiation skills
  • Conflict resolution
  • Ability to learn
Interpersonal skills

Attributes

  • Ownership and accountability
  • Passion
  • Team work
Integrity 

Task Management

company profile :eClinicalWorks India Pvt Ltd

eClinicalWorks is a privately-held, profitable company that focuses on establishing long-term relationships with customers, serving them in six different time zones-from Hawaiian to Eastern. The company has had no debt since inception and has been profitable every quarter since 2000. Remaining a private company with no outside investors means that eClinicalWorks is focused solely on customers and not distracted by Wall Street or venture capitalists.

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